💬 AI is changing the contact centre, but here’s the real game-changer. Everyone’s talking about automation, chatbots, and cost reduction… but the smartest CX leaders aren’t replacing humans. They’re augmenting them. In this video, Ken breaks down how AI becomes a co-pilot — handling the repetitive, high-volume tasks while empowering human agents to shine where they’re irreplaceable: complex cases, emotional situations, real empathy, and nuanced decision-making. Because great customer experience
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💬 AI is changing the contact centre, but here’s the real game-changer. …
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