The AI in use at Verizon and elsewhere has made incredible strides in the last couple of years, said Rob Walker, Pegasystems general manager of customer engagement. However, hallucinations still ...

With CallMiner and VOCALLS, organizations gain an end-to-end, automated platform to meet customers on their preferred channels, gather insights from conversations between humans and virtual agents to ...

Treasure Data's five new AI Suites address the needs of professionals across marketing, customer experience, and customer service teams. All AI Suites are infused with AI agents and built on Treasure ...

Network security isn't just about locking everything up tight; it's about making sure the right people can get what they need, without opening the door too widely.

AdDaptive Activate, for seamless data onboarding that integrates CRM data, buying intent signals, and validated offline business data for a holistic view of target accounts. Automated Audiences ...

Knowledge, Search, and Audience Agents bring natural language and automated marketer workflows to Uniphore CDP.

That’s been behind the technical and strategic developments with Pegasystems and its partners in the past year. The business transformation that AI is driving today would have been unimaginable only a ...

Mediafly, a revenue enablement company, has acquired Appinium, a learning management systems provider. Financial terms of the deal were not disclosed.

Algolia's latest AI innovations in the Intelligent Fashion Solution deliver deeply personal, stylishly curated shopping experiences for fashion consumers.

AI brings the 'Wow' In today's world, bold strides are taking place in the customer service industry, and artificial intelligence is fundamentally transforming customer experiences. Yet, many ...

Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

Drive results with strategic AI process managementDespite the immense promise of digital transformation, many organizations struggle to realize the productivity gains expected from AI and advanced ...