We launched Sierra just over two and a half years ago. This week, we hit $400M+ in ARR, adding over $150M+ in ARR in Q3 alone. That’s more ARR in one quarter than we generated all of last year. More ...
We believe some of AI’s most meaningful contributions will be in healthcare. We’re already seeing that potential at Sierra, where we’re working with 8 of the 10 largest healthcare companies to make it ...
In the last six months agents have reached a tipping point. They’ve moved from mostly reactive, one-and-done support conversations to interactions that can last weeks or months and drive growth. That ...
Payments are becoming increasingly important, as agents move from one-and-done support conversations to interactions that can drive revenue. Yet all too often at the moment of purchase, customers are ...
Since announcing this new protocol on Tuesday with Meta and Genesys, Instinct, NiCE, Rocket, Shopify, Stripe, and Walmart, the response has been overwhelming. So today we’re publishing a draft of ...
Most of us have spent our lives overestimating the pace of technology adoption. But AI presents the opposite challenge. A year ago almost all code was written by hand, and today it’s mostly written by ...
Personal AI agents are taking the world by storm. People are using them to do everything from scheduling appointments to booking flights and shopping for car insurance. It’s extraordinary how fast AI ...
We’re excited to be a launch partner in OpenAI’s new marketplace. Now, eligible customers can build agents with Sierra using their OpenAI commitments — helping them to build better customer ...
We built 𝜏-bench in 2024 to answer a question that felt novel at the time: Can a model act as a reliable customer service agent? That’s table stakes now. The harder question is, who’s building the ...
What can AI do in a call center? Call center AI versus contact center automation Where AI can create operational value Faster paths to an outcome Better context for people More complete quality ...
We are excited to announce that Julia Brau Donnelly will be joining Sierra as our Chief Financial Officer. Julia has seen companies from almost every side: as an investment banker, a private-equity ...
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