SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...