The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

Market narratives often exaggerate the impact of new technologies, leading to extreme overreactions in stock valuations. Click to read why TLPFF is a Strong Buy.

The nation’s business process outsourcing (BPO) and global business services (GBS) industry is set for a major expansion over ...

The Bureau of Working Conditions urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters.

NO. 1493, or the proposed BPO Workers’ Welfare and Protection Act, represents the latest effort to ensure that industry employees are protected, a business process outsourcing (BPO) employee ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Department of Labor and Employment (DOLE) Secretary Bienvenido Laguesma on Thursday said that the agency and a group of ...