Amazon is expanding access to its health care virtual assistant, Health AI, the company said on Tuesday. This feature was originally available only to One Medical members, but it will now be available ...

Day one keynotes at Enterprise Connect posited that agentic AI is the key to providing the level and quality of CX that users demand.

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

As Oregon’s energy demands increase, lawmakers are looking for ways to help cut the strain, at least during high peak times. A smart thermostat and electric vehicle. "Virtual power plants" can help ...

OpenAI's AI models could help power Amazon's digital assistant Alexa and other internal projects, CNBC confirmed. The collaboration is being discussed as part of Amazon's ongoing talks to invest up to ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

UPS is handling far fewer low-margin Amazon packages, and it plans to reduce its dependence even further in 2026. While the move is hurting revenue, UPS is closing buildings, consolidating its network ...

Microsoft announced on Wednesday that it disrupted RedVDS, a massive cybercrime platform linked to at least $40 million in reported losses in the United States alone since March 2025. Microsoft filed ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...

AI ensures consistent service delivery, reduces human error, and provides actionable insights for improvement. Organizations that adopt these solutions report higher productivity, improved ...