Southwest Airlines is swapping out its remaining skycap curbside staff for a third-party vendor, aiming to trim costs while ...

Thanks to investors at Elliott Investment Management, the Southwest Airlines of today is just as soulless as its competitors.

Loyalty must align. True loyalty comes from operational consistency. Cross-functional alignment is critical for lasting customer relationships. Customer loyalty programs are ubiquitous.

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

In short, customer expectations have changed. And retailers that meet — or exceed — those expectations are the ones that earn long-term loyalty and repeat business. In this new environment, loyalty ...

Southwest Airlines Co. beat Q1 expectations with record revenues and strong cost controls. Click for more on LUV's solid ...

At Emarat, we believe that customer loyalty should be recognised across all aspects of everyday life”. The partnership reflects a shared vision between EtihadWE and Emarat to deliver seamless, ...

Similarly, La Pink launched its own loyalty and cashback initiative to strengthen customer relationships and position the brand as an integral part of the consumer’s self-care journey.

Sainsbury’s is overhauling its Nectar loyalty programme, launching a new app and website ... Wales that tested what features and offers most appealed to users. It means customer will get unique offers ...

That loyalty can mean big bucks to brands. The longer a customer's relationship is with a brand, the more that customer tends to spend. To see how a targeted customer experience can lead to brand ...