MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

Dr. Aminah Zawedde, Ps. Ministry of ICT Uganda has been listed among the most influential women in digital transformation in ...

The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

The markets’ fascination with AI has boosted the “Magnificent Seven” – Amazon, Alphabet, Apple , Meta, Microsoft, Nvidia and Tesla – as well as Asian AI leaders, including chip and memory ...

Motilal Oswal is a prominent Indian financial services firm, known for its expertise in equity broking, wealth management, ...

Our philosophy often runs counter to prevailing market sentiment, especially in times of excessive concentration and narrow ...

Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

We should resist the temptation to create our own AI models from scratch. As with previous tech disruptions, greater scope ...

Join MortgagePoint, Global Strategic, and Rocktop for an exclusive webinar that will delve into how lenders can move beyond ...