Morgan Stanley predicts AI-powered agents will transform online shopping and add $115 billion to US e-commerce by 2030.

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

The Internal Revenue Service is preparing to lean on artificial intelligence to keep taxpayer services running even as its ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Border Patrol agents flooding immigrant neighborhoods, showing dramatic force, storming Home Depot parking lots and preying ...

CHICAGO (AP) — A judge’s blistering 223-page opinion has offered a cache of striking new details from body camera footage ...

Microsoft Chief Partner Officer Nicole Dezen shared updates on AI agent packages, promotions and security training in an ...

Healthcare organizations can improve both the employee and patient experience when they target optimizations in their contact ...

CHARLOTTE, N.C. (AP) — A federal immigration crackdown based in North Carolina’s largest city that authorities said led to ...

CHICAGO (AP) — Federal prosecutors moved Thursday to dismiss charges against a woman who was shot by a Border Patrol agent ...

Reskilling and giving AI the boring work are two approaches banks take to making agentic AI palatable to workers who may fear ...

Voice AI agents for appointment-scheduling calls can represent a great opportunity to optimize the bottom line while not ...