Morgan Stanley predicts AI-powered agents will transform online shopping and add $115 billion to US e-commerce by 2030.

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

The Internal Revenue Service is preparing to lean on artificial intelligence to keep taxpayer services running even as its ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

As President Donald Trump’s ramped up Border Patrol action hits city after city, Chicago’s immigration-focused community organizers are following.

Microsoft Chief Partner Officer Nicole Dezen shared updates on AI agent packages, promotions and security training in an ...

Healthcare organizations can improve both the employee and patient experience when they target optimizations in their contact ...

CHICAGO (AP) — Federal prosecutors moved Thursday to dismiss charges against a woman who was shot by a Border Patrol agent ...

Reskilling and giving AI the boring work are two approaches banks take to making agentic AI palatable to workers who may fear ...

HARRISBURG, Pa. (AP) — The U.S. Department of Energy said Tuesday that it will loan $1 billion to help finance the restart of ...

Voice AI agents for appointment-scheduling calls can represent a great opportunity to optimize the bottom line while not ...

The newest empirical benchmark from researchers at Scale AI and the Center for AI Safety finds current AI agents completing ...