AT&T's head of business operations said she's a 'bit of an adrenaline junkie' and wants to see that candidates are willing to ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

The move comes following a push by Health and Human Services Secretary Robert F. Kennedy Jr. to get rid of synthetic food ...

New York Congressmember Dan Goldman is calling for the NYPD to prepare to arrest federal immigration agents if they break the law while detaining people in the city — a request that's prompting ...

The Detroit Tigers 2025 season is over, but the team's offseason moves can begin very soon. After suffering the biggest MLB division collapse of all time and then bowing out in a gut-wrenching ALDS ...

Chief AI Scientist Joshua Joseph and coauthor Kevin Frazier discuss some of the policy questions raised by AI agents' 'memories' of the users interacting with them. "Who decides what is remembered, ...

Why limit yourself to the silver screen when you can be part of new universes in the comfort of the home? That’s the mentality at Hamilton, who having well and truly conquered the world of cinema now ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

Fifty-one days after unexpectedly being elevated to the top of the 2024 presidential ticket, former Vice President Kamala Harris was in a Philadelphia hotel room ahead of her only debate with Donald ...

CrowdStrike Holdings Inc. today used the opening of its annual Fal.con 2025 conference in Las Vegas to roll out innovations that address the growing need for enhanced security in the age of artificial ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...