While traditionally part of manufacturing, business process outsourcing (BPO) — in which companies work with third-party vendors to manage business operations — has grown beyond this one industry.

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Whether you are a part of an SME or the owner of a multinational company, you cannot afford to risk your progress in any way. For the proper execution of tasks and keeping your customers happy, you ...

NO. 1493, or the proposed BPO Workers’ Welfare and Protection Act, represents the latest effort to ensure that industry employees are protected, a business process outsourcing (BPO) employee ...

A LAWMAKER has filed a bill seeking stronger workplace protections, mandatory hazard safeguards during calamities and a higher entry-level wage for employees in ...

Jamaican BPO outsourcing industry lobby group has urged the government to remove duties on computing devices and amend labor laws for the BPO employees to work from home. The Global Services ...

Business process outsourcing firms should be sanctioned for requiring personnel to work despite dangerous weather conditions, BPO employees told the Department of Labor and Employment (DOLE).

A bill seeking to ensure the welfare and protection of Business Processing Outsourcing (BPO) workers, especially during ...

SAFETY FIRST Members of BIEN Philippines press the Department of Labor and Employment (Dole) to investigate 98 business ...