MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation through AI innovation, data integrity, and a human-centric approach to ...

Dr. Aminah Zawedde, Ps. Ministry of ICT Uganda has been listed among the most influential women in digital transformation in ...

The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

Holidays can create pressure for athletes by disrupting routines and increasing stress. Learn how to support rest, identity, ...

The debate around remote work has reached a fever pitch, especially across public sector institutions and large enterprises ...

India's new Labour Codes are a watershed moment for working women, banning gender discrimination and guaranteeing equal pay ...

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

AS the Philippines races to become Southeast Asia’s next artificial intelligence (AI) powerhouse, the nation is witnessing a ...

The Bureau of Working Conditions (BWC) urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters. BWC director ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

A decade ago, India’s tier-2 cities were touted as the next big frontier for BPO expansion. Lower rentals, cheaper labour and ...