A disabled Zomato agent climbed to a customer's doorstep after they allegedly refused to come downstairs. The order's ...

Aaron Troodler Bala Cynwyd, Pa. How to stop a chatbot? Just fight fire with fire. I had a recent tussle with an A.I. chatbot ...

Teams support impersonation led to remote access, malicious runtime execution, and Certificate Services abuse through ...

Explore the challenges of workplace interactions with demanding customers and the limits of employee responsibilities.

ServiceNow now sells software that closes many tickets itself. Product chief Amit Zavery made the case on the second-quarter ...

Jim Sabino explains how first service appointments, mobile service and pickup and delivery help dealerships improve customer ...

Research released by Arctic Wolf shows how attackers are abusing the Microsoft Teams platform to power social engineering ...

A Samsung Galaxy Z Fold 6 owner claims Samsung denied a free display replacement over an old dent, despite screen issues ...

The Acting National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Helen Lawal, has charged the Federal Ministry ...

This is the story of successfully automating customer service email responses for a small e-commerce company. It is also the story of the process by which I slowly lost perspective and seriously ...

Scattered Spider tricks help desks into resetting passwords or MFA, exploiting social engineering to breach corporate networks.

Technology keeps modern businesses moving. From answering customer emails to managing accounts, sharing documents and ...