Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

US corporations made headlines with AI layoffs. Now, call center agents at an Allianz subsidiary could be affected, according ...

Topline Equity Corporation (Topline Group), the ultimate parent company of listed Top Line Business Development Corp., has recently signed an exclusive leasing agency agreement with Leechiu Property ...

The unraveling of Dr. Phil's media venture was a blow to the celebrity therapist who built a reputation as one of the most ...

From fake calls to fresh dough. This is how a scam call center was transformed into a real pizzeria — and the community loves it.

The budget includes additional investments into affordable housing and homelessness response. It was passed unanimously by ...

The past three years have seen an explosion of fake police officers attempting to steal valuables from elderly members of ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

A college degree is a great asset when looking for a work at home job, and statistics show that people with higher level ...

Digerati Technologies, Inc., ("Digerati," the "Company," "we," "our" or "us") (OTCID: DTGI- is pleased to announce it has successfully closed on ...

Workers below this threshold (ALICE – which stands for asset limited, income constrained, employed) often perform jobs that ...