TeamCentral's CORBI AI agents give manufacturers and distributors role-based dashboards, AI-driven insights and approved actions, built on data ...

CRM experts are also experts in customer information security. This is because CRM handles the most sensitive and most targeted data that a company holds, including customer names, contact information ...

Thinking Streams Inc. today announced the launch of ThinkingStreams, an agentic marketing automation platform for B2B teams that integrates with Microsoft Dynamics 365.

"Do I need a practice tool, a call-scoring tool, or something that whispers in my reps' ears?" Sales leaders tend to ask that after their third vendor ...

Picture a supervisor with a headset on and a coffee going cold, scrubbing through a recording from three weeks ago at double speed. By the time the scorecard is ...

"Should our agents practice with an AI buyer, or should AI grade the calls they already made?" It's the first fork in the road for any agency shopping for ...

A day after getting mere two minutes on SAP’s main stage, customer experience made its case in an hour, to the people who run the systems. On October 7, SAP’s customer experience organization held its ...

QorusDocs has launched QPilot Workspace, a shared environment where business development teams and AI agents create proposals ...

Connecting Mailchimp with Microsoft Dynamics 365 CRM helps businesses streamline email marketing workflows and gain better ...

Microsoft’s new GM for Business Central, Aida Seifi Labrosse, credits partners with taking the ERP product in directions it never would have gone otherwise. “You’re like an extended team,” she told ...

Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow their businesses. She’s well-versed ...

Guided by pursuit intelligence, the new workspace grounds AI agents in each firm's own people, experience and pursuit ...