MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Today, the narrative has matured. Organisations have moved beyond the hype, adopting an approach to AI grounded in pragmatism ...

The debate around remote work has reached a fever pitch, especially across public sector institutions and large enterprises ...

Will AI replace human jobs? Explore McKinsey’s latest predictions on automation, future job trends, new career opportunities, ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Halo BPO has announced new remote sales agent vacancies, offering Belizeans an opportunity to join the growing digital ...

Four BPO managers vanish after a 1 am ‘police’ call. Bengaluru cops track digital clues and crack the chilling kidnap plot.

Four Global Telecom Connect Pvt Ltd employees were kidnapped in Bengaluru’s Koramangala for ₹18.9 lakh ransom.

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

The Bureau of Working Conditions urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters.