Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...
Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...
Philippine Evangelism, a 501c3 charity organization, is making a significant impact in the Philippines by offering vital job ...
Philstar.com on MSN
Tulfo bill to enhance BPO worker job security, benefits
Business process outsourcing (BPO) workers will receive additional benefits and protection against risks during calamities ...
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