Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Philippine Evangelism, a 501c3 charity organization, is making a significant impact in the Philippines by offering vital job ...

A bill seeking to ensure the welfare and protection of Business Process Outsourcing (BPO) workers, especially during calamities and hazardous conditions, has been filed in the Senate. In filing Senate ...

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been filed in the Senate. Senator Raffy Tulfo filed proposed Senate Bill (SB) No.

The Mammoth started a span of four straight practices before Utah’s next preseason game. Head coach André Tourigny said that forwards JJ Peterka and Barrett Hayton took maintenance days today. Forward ...

RALEIGH, N.C. - The Carolina Hurricanes have been back at work for a week now, shaking off the summer rust and working together as a 48-man unit toward October 9's season opener. Skating in two groups ...

IRVINE — All told, the Ducks have been perhaps the NHL’s most active team this offseason as they brought in four new coaches, three notable veteran forwards and a goalie. But the first two days of ...

A new study shows that piloting a light aircraft remains an inherently risky business, accounting for over 90% of aviation-related fatalities*. Private air travel – termed ‘general aviation’ as ...

WASHINGTON — The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense Department civilians and their families with their government moves.

Teleperformance (TP), a global leader in digital business services, teams up with the Bacolod City government to roll out the @SENSO Life Skills Academy Training Program at Bacolod City College (BCC).