LOS ANGELES – The Philippines’ booming business process outsourcing (BPO) sector – a key pillar of the country’s economy – faces renewed uncertainty as US lawmakers push measures to restrict the ...

The Philippine Business Process Outsourcing (BPO) sector stands as a towering achievement and an undeniable cornerstone of our national economy. It is the engine driving nearly 10 percent of our GDP, ...

As dusk settles over Angeles City, Justin Cunanan prepares for another long night. While the rest of the Philippines sleeps, he joins millions of his compatriots powering a global industry that is now ...

Towering over the Ortigas skyline are skyscrapers housing key business-process outsourcing (BPO) hubs and corporate offices—sectors that remain vital pillars of the Philippine economy. (BM/Nonie Reyes ...

THE BUSINESS process outsourcing (BPO) industry is leading the adoption of agentic artificial intelligence (AI) in the Philippines as companies transition from experimentation to application of AI ...

The Philippines is solidifying its lead in the information technology and business process management (IT-BPM) industry, with revenues projected to reach $42 billion and employment hitting 1.97 ...

A new business has opened in Winchester, and is actively looking to hire. According to a press release, Strategic BBO Solutions, LLC – featuring a customer service call center and support team – is ...

Teleperformance (TP), a global leader in digital business services, teams up with the Bacolod City government to roll out the @SENSO Life Skills Academy Training Program at Bacolod City College (BCC).

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

Mercy Mugure first heard about business-process outsourcing (BPO) in the mid-2000s. Word of how the practice was transforming India, its global champion, reached Africa, which had largely missed out ...

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