MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

Rwanda is experiencing a steady increase in the outsourcing business, a trend reflected in the growth of the global business services sector, which has expanded by 39.7 per cent over the last two ...

A decade ago, India’s tier-2 cities were touted as the next big frontier for BPO expansion. Lower rentals, cheaper labour and ...

Kochi-based tech firm Digital Worker Services has launched “memmoo,” an AI-powered BPO platform built on an indigenously developed Artificial General Intelligence (AGI) framework aimed at transforming ...

Fiscal Year 2025 Revenue increases 18% Year over Year to $34.9 Million Strong Enterprise AI Adoption Across Industry Sectors and Global Expansion ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

In a new reality where the widespread use of LLMs has fundamentally altered what users expect from software, ISVs have to ...

Berkshire-based IRIS Software Group, which develops accountancy, payroll, HR and education software, has appointed a new chief marketing officer. Assuming the role from next week is Marissa Carlson, ...