Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...

WASHINGTON, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and ...

India’s New Labour Codes, effective 21 November 2025, represent one of the most consequential overhauls of workforce governance in decades. By consolidating 29 central laws into four streamlined codes ...

Many Filipinos were raised with showing up, no matter what, as a virtue. Industry and persistence are highly valued traits ...

Market narratives often exaggerate the impact of new technologies, leading to extreme overreactions in stock valuations. Click to read why TLPFF is a Strong Buy.

Will AI replace human jobs? Explore McKinsey’s latest predictions on automation, future job trends, new career opportunities, ...

The global finance industry is one known for its mercurial nature and rapid pace, with complex variables and regulations ...

The Philippines posted a $706-million balance of payments (BOP) surplus in October, driven by stronger external inflows and ...

At first glance, Pakistan looks relatively insulated from AI-driven job losses. Most workers are in low-skill, informal or ...