Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

When television hosts criticize the exporting of American jobs and intermingle the words "offshoring" and "outsourcing," it gets under Dominick Cavuoto's skin. To Cavuoto, corporate vp and president ...

Outsourcing as a key business strategy has been used by companies in various industries for decades. Competitive pressures have forced companies to look objectively and critically at business ...