This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

The country’s information technology and business process management industry is a major component of the economy. However, the industry’s big economic contribution is not enough reason to put the ...

Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...

In Buffalo, the holidays are all about traditions…and every family has their own. Some go out to choose the perfect tree for ...

Connor Hellebuyck's poor early-season save percentage is on its way up. James Carey Lauder / Imagn Images The Winnipeg Jets were at risk of becoming a one-line team. Now they’re a threat to recreate ...

Opening the 2025 NACS Show, Sebastian Terry's message of personal fulfillment and authentic leadership tied into the show's theme, "Level Up." These things, he said, changed his life, made him feel ...

Xander Schauffele has been here before, but not in a while. Max Greyserman was in this position last year at this tournament. He was also in a similar spot at the Rocket Classic, where he finished T2 ...

Bestselling books, Oscar noms, and Hallmark holiday fare. They aren't mean girls anymore — here's what your favorite students from North Shore High School are up to, two decades on. So fetch. Missing ...

A member of Colorado’s second-highest court asked the state Supreme Court on Thursday to endorse one definition of “reasonable doubt” for trial judges to use — out of the three versions currently on ...