Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

The global healthcare BPO market revenue was around US$ 132.1 billion in 2023 and is estimated to reach US$ 280 billion by 2032, growing at a compound annual growth rate (CAGR) of 8.7% during the ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

The business process services firm argues that the days of simple labour arbitrage are gone as it pushes an ‘un-BPO’ strategy ...

BOSAG launches 5-year roadmap to position Ghana as outsourcing hubtargets 100,000 ‘international-facing’ jobsBy Ebenezer Chike Adjei NJOKUThe nation’s business process outsourcing (BPO) and global ...

Operational Agility in High Demand: FOCUS Expands to Serve a Changing Insurance Market FOCUS expands leadership and underwriting teams as demand surges for modern, tech-enabled BPO solutions across ...

LOS ANGELES, Nov. 18, 2025 /PRNewswire/ -- Omni-Channel BPO, Inc. d.b.a. Omni-Channel Solutions, a strategic partner for brands navigating the evolving digital commerce and AI-powered landscape, is ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Uganda's Business Process Outsourcing (BPO) sector is driving economic growth, youth employment, and digital transformation, with the government setting ambitious targets.Speaking at the Uganda Tech ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

Market narratives often exaggerate the impact of new technologies, leading to extreme overreactions in stock valuations. Click to read why TLPFF is a Strong Buy.