Little more than a year ago, AI was widely heralded as the absolute game-changer of business process outsourcing (BPO)—and as ...

At first glance, Pakistan looks relatively insulated from AI-driven job losses. Most workers are in low-skill, informal or ...

Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

While many students can't hear the music, they're able to feel it in other ways. The annual concert is a school tradition now in its 36th year.

We should resist the temptation to create our own AI models from scratch. As with previous tech disruptions, greater scope ...

Highlights include the Princess Bride film in concert, The Nutcracker, JoAnn’s Classical Christmas, and more ...

Topline Equity Corporation (Topline Group), the ultimate parent company of listed Top Line Business Development Corp., has recently signed an exclusive leasing agency agreement with Leechiu Property ...

Will AI replace human jobs? Explore McKinsey’s latest predictions on automation, future job trends, new career opportunities, ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Bengaluru police rescued four manager-level employees of a BPO firm who were allegedly abducted by a gang posing as cops. The ...

The accused had allegedly extorted ₹8.90 lakh from the operations manager of the firm, and had demanded for more money.