This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Capturing the most heartwarming and genuine moments that remind us what happiness really looks like. What to know about the controversial ‘Arctic Frost’ provision tucked into the funding bill that’s ...

A veteran — whether active duty, retired, National Guard or reserve — is someone who, at one point in their life, wrote a blank check made payable to “The United States of America” for an amount “up ...

An error has occurred. Please try again. With a The Portland Press Herald subscription, you can gift 5 articles each month. It looks like you do not have any active ...

LOS ANGELES – The Philippines’ booming business process outsourcing (BPO) sector – a key pillar of the country’s economy – faces renewed uncertainty as US lawmakers push measures to restrict the ...

Stablecoins aren't fungible, and yet they're considered an on-chain substitute for money. Noelle Acheson argues that this is about more than a shift in definitions. A widespread misconception is that ...

If you follow business news, you'll regularly see financial professionals, bank CEOs, and other pundits warn that the stock market is likely to fall in the near future. Most of these calls predict a ...

“Huntington needs a place where people can be goofy … What would such a place be? I don’t know.” (“Thoughts on deer numbers, CEO farewells and the Mothman statue,” Oct. 1) Surely you jest. Huntington ...

TOKYO--(BUSINESS WIRE)--Mitsubishi Electric Corporation (TOKYO: 6503) announced today its development of the CielVision aerial display system. The system projects realistic images in mid-air with high ...

Florida's Senate Bill 180 prevents local governments from making building regulations more restrictive after storm damage. This policy encourages expensive redevelopment in hurricane-prone coastal ...