MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Agrimark owner KAL Group reported a 10.6% increase in headline earnings per share for its six months to the end of September. Its total dividend increased 16.7% to R2.10 despite some pressure on ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

Little more than a year ago, AI was widely heralded as the absolute game-changer of business process outsourcing (BPO)—and as ...

Our philosophy often runs counter to prevailing market sentiment, especially in times of excessive concentration and narrow ...

Join MortgagePoint, Global Strategic, and Rocktop for an exclusive webinar that will delve into how lenders can move beyond ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

Information Services Group ( ISG) (Nasdaq: III ), a global AI-centered technology research and advisory firm, has named Capgemini, HCLTech and Hexaware as Client Champions, the top overall honor in ...

A decade ago, India’s tier-2 cities were touted as the next big frontier for BPO expansion. Lower rentals, cheaper labour and ...

NO. 1493, or the proposed BPO Workers’ Welfare and Protection Act, represents the latest effort to ensure that industry ...

Ghana has taken a bold step toward becoming a leading global business services hub with the launch of the Business ...