TP, a global leader in digital business services, today announced it has been named a Leader in the global 2026 ISG Provider Lens® Amazon Connect Ecosystem study for its ability to implement Amazon ...

Provider, today announced it has been named a Product Challenger in the ISG Provider Lens® Amazon Connect Ecosystem 2026 ...

Last month, I was consulted by the president of a company with about ten employees. They wanted to consolidate their inquiry ...

HOUSTON, TX, UNITED STATES, October 29, 2026 /EINPresswire.com/ — CloudEmpower, a cloud and customer experience services company, announced its work with Battle Bank to rebuild the bank’s Amazon ...

Amazon Connect Talent shows recruiters anonymized candidate scores rather than names or resumes. (Amazon Image) SAN FRANCISCO — Amazon manages more than 400 million products in its supply chain and ...

Firms are replacing fragmented customer experience systems with cloud-based Amazon Connect environments to enable ...

On March 5, Amazon Web Services launched Amazon Connect Health, an agentic AI solution that simplifies administrative tasks such as scheduling and clinical documentation while speeding up access to ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...