Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...

8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Because both companies have integrated their AI agent orchestration and governance capabilities, the joint ...

Two thirds of all respondents say companies should be required to disclose AI during the hiring process, but 82% of those ...

Southeast Financial Credit Union (SFCU) implemented 8x8 Work, a unified communications as a service platform, and 8x8 Contact Center just before the pandemic – and it’s been benefitting from the ...

Enterprises uploaded about 4 GB of data to generative AI platforms and tools in Q3, states a report from Harmonic Security, a data protection solution provider This number was a little over 1 GB in Q2 ...

Five9 held its annual CX Summit, in Nashville, TN, this week. The 1,500+ customers, prospects, and partners convened to hear the latest and greatest. The event also served as the last CX Summit that ...

Jane Laino is President of DIgby 4 Group, Inc., based in New York City. DIgby 4 helps clients manage communications technology with both professional services and cloud hosted systems as a Sakon ...