CMSWire

Are Your Customers Burned Out on Automated Customer Service?

SurveyMonkey and Kinsta surveys report most Americans prefer a human agent. Front-line bots that miss context are wearing ...
CMSWire

Parloa’s Agent Management Platform Now Sold as an SAP Solution Extension for Agentic Customer Interactions

SAP Conversational Agent Management by Parloa Now Available NEW YORK and BERLIN, Oct. 26, 2026 /PRNewswire/ -- Agentic CX leader Parloa announced today that its Agent Management Platform is now ...
CMSWire

Optimove Launches Zero Copy Customer Lists, Letting Brands Build Audiences Without Data Leaving Their Snowflake Environment

Credit scores, KYC status and internal risk scores can now define an audience without ever leaving the brand's warehouse New York, Oct. 26, 2026 (GLOBE NEWSWIRE) -- Optimove, the creator of ...