Payments are becoming increasingly important, as agents move from one-and-done support conversations to interactions that can drive revenue. Yet all too often at the moment of purchase, customers are ...

In our earlier 𝜏-Voice experiments, accents caused the largest average drop in task completion among the factors we tested. That raised a broader question: how well do voice agents work for callers ...

Voice agents can handle increasingly complex conversations, but sometimes the thing that breaks the call is simple: getting a name, phone number, or email address right. We saw this bottleneck ...

Sierra is now available on Google Cloud Marketplace, giving companies a new way to work with Sierra using existing Google Cloud commitments. With Sierra, you can build and deploy AI agents to create ...

One standard for every task. Personal agents find companies and get work done through websites, APIs, or company agents, from buying a sweater to applying for a mortgage. Control on both sides.

Bret is Co-Founder of Sierra. Most recently, he served as Co-CEO of Salesforce. Prior to Salesforce, Bret founded Quip and was CTO of Facebook. He started his career at Google, where he co-created ...

Personal AI agents are taking the world by storm. People are using them to do everything from scheduling appointments to booking flights and shopping for car insurance. It’s extraordinary how fast AI ...

Most of us have spent our lives overestimating the pace of technology adoption. But AI presents the opposite challenge. A year ago almost all code was written by hand, and today it’s mostly written by ...

Since announcing this new protocol on Tuesday with Meta and Genesys, Instinct, NiCE, Rocket, Shopify, Stripe, and Walmart, the response has been overwhelming. So today we’re publishing a draft of ...