As organizations become global and teams get increasingly distributed, establishing and maintaining workforce productivity becomes crucial to drive business success. For example, during the Covid-19 ...

Workforce optimizations/management describes the process used by employers to distribute their resources and employees, monitor attendance, and keep up with ...

The current economic climate has businesses of all sizes on edge: inflation, a competitive job market and the looming shadow of an impending recession are creating a mire of conditions that defy even ...

TeamBuilder, the predictive scheduling and operational intelligence platform purpose-built for ambulatory care, announced that Sanford Health has selected TeamBuilder to modernize workforce planning ...

A recent BBC article highlighted the tidal surge of workers looking for new jobs in the post-pandemic world. Dubbed "The Great Resignation", the data paints a startling picture of people "leaving the ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Quinyx’s new product offering is set to revolutionize the way businesses manage, forecast, engage, and optimize their workforce The new product offering comprises advanced AI-driven solutions ...

This article is part 2 of a 4 part article series, sponsored by Genesys. A critical moment occurs when customers call your customer support center. In one scenario, they’re put on hold and asked to ...

While workforce optimization technology (WOT) has been widely available in the customer engagement marketplace for decades, it’s been evolving most rapidly in richness and customer acceptance during ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize ...

Almost a year on from the devastating SolarWinds attack last December – and the start of Biden’s tenure in January – and cybersecurity continues to sit firmly in the board’s crosshair. Pressure is ...