The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

The Bureau of Working Conditions urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters.

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

The global healthcare BPO market revenue was around US$ 132.1 billion in 2023 and is estimated to reach US$ 280 billion by 2032, growing at a compound annual growth rate (CAGR) of 8.7% during the ...

We should resist the temptation to create our own AI models from scratch. As with previous tech disruptions, greater scope ...