While traditionally part of manufacturing, business process outsourcing (BPO) — in which companies work with third-party vendors to manage business operations — has grown beyond this one industry.

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

NO. 1493, or the proposed BPO Workers’ Welfare and Protection Act, represents the latest effort to ensure that industry employees are protected, a business process outsourcing (BPO) employee ...

What is the potential contribution of business process outsourcing (BPO) to Kenya’s GDP? This is the question that potential public and private sector BPO players want answered. It is an important one ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Organizations must seek ways to optimize their operations in a competitive business landscape. This is where business process outsourcing (BPO) solutions come into play. Partnering with a trusted ...

Little more than a year ago, AI was widely heralded as the absolute game-changer of business process outsourcing (BPO)—and as ...

Leading the charge in the realm of innovation within the insurance sector, digital claims processing services are at the forefront of a revolutionary shift in how insurance claims are managed and ...