Healthcare organizations can improve both the employee and patient experience when they target optimizations in their contact ...

Q3 2026 Earnings Call Transcript November 24, 2025 Zoom Communications, Inc. beats earnings expectations. Reported EPS is ...

Over the next few weeks, millions of Americans will shop for health insurance online. Many will find comprehensive plans ...

As President Donald Trump’s ramped up Border Patrol action hits city after city, Chicago’s immigration-focused community organizers are following.

Today's post will cover another really common question I get -- work from home jobs that require no experience to get st ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Hyro's AI agents will be integrated into the health system's Epic EHR to automate call center workflows and aid in patient ...

GetVocal announced a $26 million Series A on Nov. 18, led by Creandum with Elaia and Speedinvest, bringing total funding to ...

AI agents represent the evolution beyond simple chatbots, capable of autonomously planning and executing complex business ...

Morgan Stanley predicts AI-powered agents will transform online shopping and add $115 billion to US e-commerce by 2030.