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Massachusetts DPU slaps National Grid over 'severe billing errors'
National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
WWLP-22News10d
DPU penalizes National Grid for billing errors that impacted thousands
The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they say the company can not charge those customers for any usage more than ...
WCVB Channel 5 Boston9d
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
AFTER WE STARTED ASKING QUESTIONS, DPU FOUND NATIONAL GRID’S ACTIONS INEXCUSABLE AND UNFAIR AND ORDERED THE COMPANY TO WAIVE COLLECTION OF CHARGES OLDER THAN 60 DAYS IF THE COMPANY DID NOT BILL ...
WHDH12d
‘Inexcusable:’ State DPU comments on National Grid billing error, 35k customers did not get bills
In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...
The Boston Globe11d
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
“Apart from the utter failure to perform the routine utility obligation of rendering bills in a timely manner, [National Grid] compounded its lapse by failing to inform the [DPU] in November ...
Yahoo11d
National Grid fined by Mass. DPU, electric customers could see $15 million back
Separately, the DPU has also ordered National Grid to “take immediate steps to remediate a severe billing system error” that has affected tens of thousands of National Grid gas customers.