Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the initial partners to join the Kraken Business Process Outsourcing Partner Prog ...

Delaware says COVID-19 vaccines are available at state clinics, regardless of insurance status. But only 2 clinics carried ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

US corporations made headlines with AI layoffs. Now, call center agents at an Allianz subsidiary could be affected, according ...

Topline Equity Corporation (Topline Group), the ultimate parent company of listed Top Line Business Development Corp., has recently signed an exclusive leasing agency agreement with Leechiu Property ...

The unraveling of Dr. Phil's media venture was a blow to the celebrity therapist who built a reputation as one of the most ...

From fake calls to fresh dough. This is how a scam call center was transformed into a real pizzeria — and the community loves it.

The budget includes additional investments into affordable housing and homelessness response. It was passed unanimously by ...

The past three years have seen an explosion of fake police officers attempting to steal valuables from elderly members of ...

As the number of diabetes patients in the country continues to rise each year, Dr. Sarael S. Brobo Jr. of the Northern ...

Over the last two weeks, employees with the state’s 24/7 call center spent days, evenings and weekends answering phone call ...