This article examines the application of Agentforce Voice solutions within CRM environments, with particular emphasis on AI integration, conversational intelligence, customer-data orchestration, ...

In a business environment shaped by digital transformation and changing customer expectations, technology alone is not enough ...

Albireo Energy has completed its acquisition of Quantum Building Solutions, giving the Edison-based building controls and ...

The service combines satellite technology with MTN’s local support to connect businesses and institutions in underserved ...

Collaboration brings conversation analytics and customer experience intelligence to a platform supporting more than 8 million ...

Russian IT solutions - the Indoors Navigation Platform geoinformation platform and the ScriptBuilder script constructor are ...

The Bank of America Retirement & Benefits Contact Center has been recognized by JD Power for “An Outstanding Customer Service Experience” for phone support for the 22nd consecutive year.

New collaboration pairs McKinsey's deep operations expertise and advanced agentic AI capabilities with Parloa's AI Agent Management Platform to help enterprises deliver customer service with the help ...

Albireo Energy, a leading independent building controls and energy services provider and a Huron Capital portfolio company, ...

Evisions' document automation and payment automation products, FormFusion and IntelleCheck, received Ellucian Verified for SaaS status for all Ellucian SaaS SIS and ERP solutions on September 24, 2026 ...

Shrieve Chemical Company has acquired Clear Solutions International, a UK-based developer and manufacturer of proprietary water-based drilling fluid systems.

Oracle to provide training, migration funding, and commercialisation support across global partner network.