Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

These five trust-building tips turn skeptics into loyal advocates and give any business a durable competitive advantage.

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Reliability & flawless execution are the keys to growth. Here's to master small operational touch points while elevating customer experience.

As Indian travel behaviour shifted towards frequent, short-haul trips in 2025, travel platforms tell us how the change is ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Changes at Southwest Airlines have the potential of transforming a great airline into a competitor not anticipated by other ...

AI only creates lasting value when it is woven into the flow of work. Retail and CPG companies must redesign processes so AI ...

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...