New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Y Combinator-backed startup, is taking an approach of building an AI-native agency that has replaced legacy customer support teams at many startups it has worked with. Th ...

Buyers are using LLMs to support research more and more, leaving review sites like G2 wondering how to adapt. Tim Sanders, G2 ...

Along with the AI tools, ICE Mortgage Technology also added 16 exception-based automation servicing agents with directly integration to its servicing platform.

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

Today Decagon, the leader in conversational AI agents for concierge customer experiences, introduced a new and proactive ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

March 06, 2026 - PRESSADVANTAGE - Silverback Webinar has announced updates to its webinar software platform, expanding ...