But the company is looking at Data 360 to underpin its AI roadmap, with the technology set to be incorporated into its voice, ...

Students entering this new labour market should plan what they share, rethink competition and consider collective bargaining ...

Wipro rolls out an AI-focused data centre solution, developed with Nvidia, to help enterprises scale artificial intelligence deployments and modernise core infra ...

Some of Australia’s biggest tech success stories including Atlassian, Afterpay’s owner, and WiseTech have given their employees a bitter taste of AI reality.

The telco said in a Facebook update around 7pm that 4G and 5G mobile services had been restored. Read more at ...

When Gloria Lenasalia collapsed with meningitis, the CT scanners at her local hospital were broken, forcing her to travel ...

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...