Upland InGenius Boosts Contact Center Productivity with Advanced CTI Software

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

Boosting Contact Center Productivity through Automation

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...
Yahoo Finance

FBI shuts down 3 India-based call centers posing as Social Security, tied to $50M stolen from Americans. How they worked

A collaborative effort by the FBI, local police and Indian authorities has shut down a huge scam call center operation in India that saw Americans lose nearly $50 million. The FBI Baltimore Field ...
News Tribune

At least three data centers call Pierce County home. Here’s a look inside two

Pierce County hosts at least three data centers serving local and international clients. Rising data center power demand threatens Washington’s clean-energy goals. Legislature considers HB 2515 for ...
IEEE

Process Mining Techniques Utilizing ChatGPT: A Comparative Analysis with Disco Software on Call Center Log Data

Abstract: This paper presents a novel methodology for applying process mining techniques to an unstructured call log dataset, CallcenterExample. csv. The dataset, which has been simplified and ...
CMS Wire

Verint Adopts Unified Brand After Calabrio Merger

Verint announced the combined organization resulting from its merger with Calabrio will operate under a single corporate name: Verint. Anti-climatic? Yes. But the company says it's the right move.
Morningstar

FlashLabs Launches FlashAI 2.0: Enterprise Voice AI Platform for Human-Level AI Voice Agents and Real-Time Call Center Automation

SAN FRANCISCO, Feb. 18, 2026 /PRNewswire/ -- FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for ...