Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

The Bureau of Working Conditions urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters.

Today, the narrative has matured. Organisations have moved beyond the hype, adopting an approach to AI grounded in pragmatism ...

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

At first glance, Pakistan looks relatively insulated from AI-driven job losses. Most workers are in low-skill, informal or ...

Four BPO managers vanish after a 1 am ‘police’ call. Bengaluru cops track digital clues and crack the chilling kidnap plot.

A decade ago, India’s tier-2 cities were touted as the next big frontier for BPO expansion. Lower rentals, cheaper labour and ...

At first glance, Pakistan looks relatively insulated from AI-driven job losses. Most workers are in low-skill, informal or ...

Will AI replace human jobs? Explore McKinsey’s latest predictions on automation, future job trends, new career opportunities, ...