Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Philippine Evangelism, a 501c3 charity organization, is making a significant impact in the Philippines by offering vital job ...

Business process outsourcing (BPO) workers will receive additional benefits and protection against risks during calamities ...

The Mammoth started a span of four straight practices before Utah’s next preseason game. Head coach André Tourigny said that forwards JJ Peterka and Barrett Hayton took maintenance days today. Forward ...

RALEIGH, N.C. - The Carolina Hurricanes have been back at work for a week now, shaking off the summer rust and working together as a 48-man unit toward October 9's season opener. Skating in two groups ...

IRVINE — All told, the Ducks have been perhaps the NHL’s most active team this offseason as they brought in four new coaches, three notable veteran forwards and a goalie. But the first two days of ...

A new study shows that piloting a light aircraft remains an inherently risky business, accounting for over 90% of aviation-related fatalities*. Private air travel – termed ‘general aviation’ as ...

WASHINGTON — The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense Department civilians and their families with their government moves.

Teleperformance (TP), a global leader in digital business services, teams up with the Bacolod City government to roll out the @SENSO Life Skills Academy Training Program at Bacolod City College (BCC).

Vertex Global Services plans to train over 8,000 professionals in India on AI-specific skills over the next three years, leveraging their new VAssist tool. The initiative aims to revolutionize ...