Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...

A bill seeking to ensure the welfare and protection of Business Processing Outsourcing (BPO) workers, especially during ...

Business process outsourcing workers will receive additional benefits and protection against risks during calamities and ...

NO. 1493, or the proposed BPO Workers’ Welfare and Protection Act, represents the latest effort to ensure that industry employees are protected, a business process outsourcing (BPO) employee ...

Holidays can create pressure for athletes by disrupting routines and increasing stress. Learn how to support rest, identity, ...

A LAWMAKER has filed a bill seeking stronger workplace protections, mandatory hazard safeguards during calamities and a higher entry-level wage for employees in ...

A SENATOR said on Monday he filed a bill proposing to automatically regularize business process outsourcing (BPO) workers after their six-month probation, in a bid to crack down on labor ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

The nation’s business process outsourcing (BPO) and global business services (GBS) industry is set for a major expansion over ...

DoorDash said it is the victim of a data breach that exposed the names, email addresses and phone numbers of some customers, ...