Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Holidays can create pressure for athletes by disrupting routines and increasing stress. Learn how to support rest, identity, ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Most companies today are building their AI strategy around structured data because unstructured data is operationally hard.

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

Liberty Defense Holdings Ltd. (“Liberty” or the “Company”) (TSXV: SCAN, OTCQB: LDDFF, FSE: L2DA), a leading technology provider of Artificial Intelligence (AI)-based ...

The debate around remote work has reached a fever pitch, especially across public sector institutions and large enterprises ...

Patna: In its first meeting since the formation of the new government, the Bihar Cabinet Tuesday approved six major proposals ...

DCCI acting president Razeev H Chowdhury said that the bilateral trade between Bangladesh and Canada reached $2.22 billion in ...

India's new Labour Codes are a watershed moment for working women, banning gender discrimination and guaranteeing equal pay ...

Whether or not hundreds of thousands of New York City public housing residents and guests are safe when they ride the ...