The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

Business process outsourcing workers will receive additional benefits and protection against risks during calamities and ...

The Bureau of Working Conditions urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters.

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

A bill seeking to ensure the welfare and protection of Business Processing Outsourcing (BPO) workers, especially during ...

Let’s take a look at how business process outsourcing & consulting stocks fared in Q3, starting with FTI Consulting (NYSE:FCN ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...