The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

THE Bureau of Working Conditions (BWC) is urging the business process outsourcing (BPO) industry to adopt best practices to ...

The Bureau of Working Conditions urged the business process outsourcing or BPO industry to adopt best practices to protect their workers in the face of calamities and disasters.

Four senior employees of a private company in Bengaluru were kidnapped on Saturday morning from the city's bustling ...

Despite severe damage to 60 per cent of the country’s business process outsourcing (BPO) sector, there have been minimal job losses, according to Gloria Henry, vice-president of the BPO and Logistics ...

This mass automation means the traditional entry-level job of the BPO agent is rapidly disappearing, but it is simultaneously creating a new, higher-skilled role focused on emotional intelligence, ...

Four manager-level employees of a Bengaluru-based BPO were allegedly kidnapped by eight individuals, including a police ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take a look at how business process outsourcing & consulting stocks fared in Q3 ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...