MCI announced the appointment of Mark Misczak, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately.

Adarsh Kumar’s journey from founding pioneer to BPO-Tech visionary highlights how he is driving iEnergizer’s transformation ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

We should resist the temptation to create our own AI models from scratch. As with previous tech disruptions, greater scope ...

Join MortgagePoint, Global Strategic, and Rocktop for an exclusive webinar that will delve into how lenders can move beyond ...

The Business Outsourcing Services Association Ghana (BOSAG) has taken a bold step toward transforming Ghana into a premier ...

In the world of Business Process Outsourcing (BPO), few companies have navigated turbulent waters as successfully as ...

Information Services Group ( ISG) (Nasdaq: III ), a global AI-centered technology research and advisory firm, has named Capgemini, HCLTech and Hexaware as Client Champions, the top overall honor in ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take ...